Business Context

Large scale Telecom Service Providers now embarking a journey onto the cloud. The series of blogs would try to cover the fundamentals of any BSS/OSS application migration.

In continuation with my first blog, the successful cloud adoption would also cater to cloud goals, maturity and Incident/service/change management.

 

Scope Items Findings
Cost Management Cloud strategy must consider cost management as part of cloud strategy and recommend patterns for regularly observing cost behavior, detect anomalies and inform relevant stakeholders.
Demand Management 1. Cloud strategy must consider demand management to effectively manage the utilization of resources.

2. However, as of now <<XXX>is considering 24/7 utilization of resources.

Global Reach 1. As of now <<XXX>> is considering business in <<YYY>>region

2. As of now, cloud strategy should not consider global reach.

New Proposition <<XXX>> could utilize a public cloud strategy for launching a new business proposition.

 

 

Cloud Maturity

 

 

Scope Items Findings
Cloud Experience Capture current experience as suggested below.

<<XXX>> has been working with multiple SaaS providers. However, there is no public cloud presence as the date of preparing this document.

Virtualization Experience Capture any virtualization experience.For example <<XXX>> is building SDDC.
Outsourcing Model Capture any current outsourcing ,model.

 

 

Review Change, Incident & Service and Asset Management

 

 

Scope Items Findings
SLA Management Understand and note the current SLA management process if any. For example, <<XXX>>  is in the process of onboarding SNOW(Service Now) for SLA management.SLA policies are currently defined in SNOW.
Change Management Same as above. Understand the change management process for the current system. Also, understand how cloud resources can co-exist with on-premise resources. For example, for cloud strategy, SNOW will be considered for Change Management
Incident & Service Management Same as above. Understand the Incident/service management process for the current system. Also, understand how cloud resources can co-exist with on-premise resources.

For cloud strategy, SNOW will be considered for Incident & Service Management

Asset Management Understand the current asset management process. For example, <<XXX>>  is going to utilize SNOW’s discovery module for the public cloud.

https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/concept/cloud-discovery.html